Terms & Conditions

These terms are an agreement between you and Redki ([Redki legal entity name]). They apply every time you buy a device, book a repair, or use redki.ke and the Redki WhatsApp channel. Placing an order or approving a quote means you accept them.

• Ordering or booking through WhatsApp automatically creates a Redki account linked to your phone number, so your orders and warranties live in one place.
• Keep your contact details accurate. Delivery and updates depend on them.
• Approvals you send in chat (like approving a repair quote) count as your authorisation.

• All prices are in Kenyan Shillings and include [VAT status].
• Payment is by M-Pesa. Your order is confirmed when payment clears, and you get a receipt by email and WhatsApp.
• Every device is sold with its condition grade (A, B or C) and diagnostic summary shown before you buy.

Delivery in Nairobi is free; countrywide delivery takes 2 to 4 days at the fee shown at checkout. Risk passes to you on delivery. If nobody is available at the address, we'll contact you to rearrange, a re-delivery fee of [amount] may apply.

Changed your mind? You have 30 days from delivery to return a purchased device in the condition you received it. Refunds go back to your M-Pesa within [X business days] of us receiving and checking the device.

Not covered: damage caused after delivery, or devices with the certification seal removed.

• KSh 500 intake fee covering pickup and diagnostics. It is credited against your final quote.
• No repair work starts until you approve the quote. If you decline, your device is returned unrepaired and only the intake fee applies.
• If we find your device unrepairable, we tell you, return it, and only the intake fee applies.
• Quotes are valid for 7 days from the date sent.

Our warranty covers the parts we replaced or repaired, not the entire device. Coverage periods are stated on your warranty PDF (typically 12 months for screens and batteries, 6 months for other parts). The warranty is void if the device is opened or repaired elsewhere during the period.

Purchased refurbished devices carry the part warranty listed on the product page.

We're responsible for the services we provide, but our total liability for any order or repair is capped at the amount you paid for it. We are not liable for data on your device: please back up before any repair. Nothing in these terms limits rights you have under Kenyan consumer law.

These terms are governed by the laws of Kenya. If something goes wrong, talk to us first, most issues are resolved in a WhatsApp conversation. Unresolved disputes go to the courts of Kenya.

Questions about these terms: [legal@redki.ke] or message Redki on WhatsApp.